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The dark side of robotic process automation

Pandemics such as COVID 19 have forced organisations to pursue hyper-automation to maintain operational sustainability. Many organisations are keen to adopt Robotic Process Automation (RPA) to dramatically improve operational efficiency. However, evidence to date highlighted various associated challenges associated with adoption of RPA in organisations.Furthermore, recent surveys by consultant organisations found a high RPA project fail rate and their inability to meet the expected return on investment.

Study level
PhD, Master of Philosophy, Honours
Faculty
Faculty of Science
School
School of Information Systems
Research centre(s)
Centre for Future Enterprise

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