QUT offers a diverse range of student topics for Honours, Masters and PhD study. Search to find a topic that interests you or propose your own research topic to a prospective QUT supervisor. You may also ask a prospective supervisor to help you identify or refine a research topic.
Found 1 matching student topics
Displaying 1–1 of 1 results
Examining approaches to mitigating customer aggression and abuse
The pace of change associated with modern businesses (Grewal et al., 2017; Grewal et al., 2020), and the introduction of new technologies has created heightened level of stress (technostress) and aggression (Chen et al., 2019). Adding to these stressors, COVID-19, which has forced businesses to adapt their processes and customer service interface (Ahmed et al., 2021; Jiang and Stylos, 2021; Roggeveen and Sethuraman, 2020). Research now finding that continued lockdowns, social distancing, and political rancour, all adding increased levels of …
- Study level
- PhD, Master of Philosophy
- Faculty
- Faculty of Business and Law
- School
- School of Advertising, Marketing and Public Relations
Contact us
If you have questions about the best options for you, the application process, your research topic, finding a supervisor or anything else, get in touch with us today.