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Citizen-developers: challenges and opportunities for low-code/no-code automation

Robotic Process Automation (RPA) is becoming a popular choice for organisations to support their digital transformation and to maintain operational resilience. Many organisations are keen to adopt Robotic Process Automation (RPA) to dramatically improve operational efficiency. Many organisations train and assign their staff as “citizen-developer” to design, test, and maintain the bots using Low-Code/No-Code platforms. However, there are number of issues surfaced when using organisational employees as citizen developer ranging from technical & process capabilities to scalability of RPA.

Study level
Master of Philosophy, Honours
Faculty
Faculty of Science
School
School of Information Systems
Research centre(s)
Centre for Data Science

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