QUT offers a diverse range of student topics for Honours, Masters and PhD study. Search to find a topic that interests you or propose your own research topic to a prospective QUT supervisor. You may also ask a prospective supervisor to help you identify or refine a research topic.
Found 19 matching student topics
Displaying 1–12 of 19 results
Examining approaches to mitigating customer aggression and abuse
The pace of change associated with modern businesses (Grewal et al., 2017; Grewal et al., 2020), and the introduction of new technologies has created heightened level of stress (technostress) and aggression (Chen et al., 2019). Adding to these stressors, COVID-19, which has forced businesses to adapt their processes and customer service interface (Ahmed et al., 2021; Jiang and Stylos, 2021; Roggeveen and Sethuraman, 2020). Research now finding that continued lockdowns, social distancing, and political rancour, all adding increased levels of …
- Study level
- PhD, Master of Philosophy
- Faculty
- Faculty of Business and Law
- School
- School of Advertising, Marketing and Public Relations
The human factors in self-service technology
Organisations are increasingly moving toward self-service technology (where consumers deliver services themselves using technological interfaces). While this increases organisational efficiencies, it has the potential to significantly impact customer engagement with the organisation. We're seeking a Masters or PhD student to investigate the human factors involved in self-service technology delivery: How do situational factors impact consumers' adoption of self-service technologies? What motivators and inhibitors impact self-service technology usage? Do consumers always respond appropriately within self-service environments? The successful applicant for this …
- Study level
- PhD, Master of Philosophy
- School
- null
- Research centre(s)
- null
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Is battery storage overrated? Achieving grid equilibrium through digital energy services and analytics
The share of renewable energy in electricity generation has globally increased to 28.3%, however, an acceleration of the sustainable energy transition is required to limit worldwide temperature rise (REN21, 2022).Energy storage offers various benefits, such as balancing the mismatch between electricity supply and demand; however, due to its charge/discharge inefficiencies (energy storage results in a loss of at least 10% of electricity in the charge/discharge process), digital solutions are needed to manage grid equilibrium effectively (Watson et al., 2022).In this …
- Study level
- PhD, Master of Philosophy, Honours
- Faculty
- Faculty of Science
- School
- School of Information Systems
- Research centre(s)
- Centre for Data Science
2032 Brisbane Olympic Games: how can we achieve climate-positive urban objectives?
Brisbane is the first host city to be contractually bound to deliver a climate-positive Olympic Games in 2032 (Queensland Government, 2023). Most of the 8,000-megawatt coal plants are expected to close by 2032, which requires a viable and sustainable transition to renewable energies (Simshauser, 2024).In this project, we investigate how digital energy services and analytics (DESA) can help a sustainable energy transition for a climate-positive 2032 Brisbane Olympic Games.ReferencesQueensland Government. (2023). All Queensland. All in. 2032 procurement strategy. https://www.forgov.qld.gov.au/__data/assets/pdf_file/0011/404030/Q2032-procurement-strategy.pdfSimshauser, P. …
- Study level
- PhD, Master of Philosophy, Honours
- Faculty
- Faculty of Science
- School
- School of Information Systems
- Research centre(s)
- Centre for Data Science
Real-time Business Process Integration in the Industrial Internet of Things (IIoT) for Industry 4.0
The vision of Industry 4.0 is to support business capabilities at the edge. The Industrial Internet of Things (IIoT) enables this vision by integrating IoT with Enterprise Systems (ESs). In an IIoT process, sensor applications at the edge require seamless integration with the software services of ESs. This, in turn, facilitates the real-time correlation of sensor events with BPs. However, existing IIoT architectures lack the necessary architectural capabilities to reflect the true essence of Industry 4.0.This research aims to develop …
- Study level
- Honours
- Faculty
- Faculty of Science
- School
- School of Information Systems
Understanding local government artificial intelligence policy landscape
Artificial intelligence (AI) is driving transformation across all areas of society today. An umbrella term encompassing a range of technologies both sophisticated and simple that are used to make predictions, inferences, recommendations, or decisions with data. AI is used in many products and services that people use, interact with, or are impacted by every day. It already in place of local government and assisting government officials in providing services effectively and conduct their activities more efficiently to the public. The …
- Study level
- PhD, Master of Philosophy, Honours
- Faculty
- Faculty of Engineering
- School
- School of Architecture and Built Environment
“No vaccine = no service” – Investigating consumer reactions of service exclusion
A growing number of countries in Europe have introduced a ‘hospitality green pass’ (EU Digital COVID Certificate) which is a paper document or app that proves the holder has been fully vaccinated or recovered from COVID-19. It grants consumers access to indoor restaurants, bars, cafes and other indoor venues. That is, without proof of a COVID-19 vaccination, consumers will be prohibited to enter these indoor areas.However, the introduction of green passes has also led to some backlash. For instance, some …
- Study level
- PhD, Master of Philosophy
- Faculty
- Faculty of Business and Law
- School
- School of Advertising, Marketing and Public Relations
Understanding the drivers of customer aggression
Recent work has identified outcomes of sustained customer aggression, however an opportunity lies in identifying the drivers of the specific dimensions of customer aggression. (See Mortimer, G., Wang, S., & Andrade, M. L. O. (2023). Measuring customer aggression: Scale development and validation. Journal of Retailing and Consumer Services, 73, 103348.)Future research may also assess the extent to which each customer aggression type individually affects the different attitudinal and behavioural outcomes tested herein. Both expressive aggression forms may be stronger drivers …
- Study level
- PhD, Master of Philosophy
- Faculty
- Faculty of Business and Law
- School
- School of Advertising, Marketing and Public Relations
Can 'humanisation' reduce customer aggression?
As a direct response to increasing customer aggression, employee associations (unions) are implementing measures to keep frontline team members safe. One such tactic was an ‘under-name-badge’ message (“I’m someone’s daughter”, “I’m someone’s dad”). Concerningly, there is a dearth of research into the effect of such messaging.Does alerting an aggressive customer to the fact the frontline team member is ‘someone’s daughter/son’ mitigate aggression? Alternatively, does alerting an aggressive customer to the fact the frontline team member is ‘a local/attends a local …
- Study level
- PhD, Master of Philosophy
- Faculty
- Faculty of Business and Law
- School
- School of Advertising, Marketing and Public Relations
Examining customer responses to body worn cameras
As a direct response to increasing customer aggression, retailers are implementing measures to keep frontline team members safe – assets such as body worn cameras (BWC) and duress watches. Concerningly, there is a dearth of research into these technologies in a retail setting, with much of the earlier research being undertaken in corrective services, policing and train guards.Current research identifies, in some cases, the presence of such technologies can lead to a ‘back-firing’ effect (the aggressive individual becomes more aggressive), …
- Study level
- PhD, Master of Philosophy
- Faculty
- Faculty of Business and Law
- School
- School of Advertising, Marketing and Public Relations
Trust in renewable energy
Trust is a complex, multi-dimensional concept that plays an essential role in any context where there is interaction among different parties. Three dimensions are integral for a profound understanding of trusting beliefs: competence, integrity, and benevolence (Mayer et al., 1995). Due to the contingencies and dynamics of the renewable energy transition, trust is a critical factor in communities (Walker et al., 2010).In this project, we investigate the multiple dimensions of trust in the context of renewable energies and provide recommendations …
- Study level
- PhD, Master of Philosophy, Honours
- Faculty
- Faculty of Science
- School
- School of Information Systems
- Research centre(s)
-
Centre for Behavioural Economics, Society and Technology
Art and Drama
Projects in this topic area include:Pre-service teachers' self-efficacy in arts educationUsing embodied learning through guided re-enactment and drama pedagogy in high school settings
- Study level
- PhD, Master of Philosophy
- Faculty
- Faculty of Creative Industries, Education and Social Justice
- School
- School of Early Childhood and Inclusive Education
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