Customer messaging for energy behaviour change in smart homes

Overview

Queensland has committed to the rapid transformation of its energy systems in the coming years, with the 2022 Queensland Energy and Jobs Plan targeting 70% renewable energy usage by 2032 (Queensland Government, 2022). While the implementation of the plan has the potential to deliver major environmental and economic benefits for the state, it carries significant technological and social challenges.

Critically, it requires effective communication with customers to ensure uptake of target consumer energy resources (CERs) like electric vehicles, home battery storage, and rooftop solar panels, as well as the adoption of sustainable energy consumption practices like reducing consumption during times of renewable energy shortage and increasing consumption during periods of renewable energy oversupply, to maintain grid stability (Watson et al., 2022).

In this project, we analyse energy-related consumer behaviours to enhance the understanding of customer needs, preferences, and challenges throughout their interactions with CERs to improve customer-centricity, and we further develop design principles for customer messaging communicated through digital channels to positively influence energy behaviour.

References

• Queensland Government. (2022). Queensland energy and jobs plan: Power for generations. https://media.epw.qld.gov.au/files/Queensland_Energy_and_Jobs_Plan.pdf
• Watson, R. T., Ketter, W., Recker, J., & Seidel, S. (2022). Sustainable energy transition: Intermittency policy based on digital mirror actions. Journal of the Association for Information Systems, 23(3), 631-638. https://doi.org/10.17705/1jais.00752

Start date

15 November, 2024

End date

15 February, 2025

Location

QUT Gardens Point Campus, Y Block

Keywords

• Smart homes
• Consumer energy resources
• Customer messaging
• Energy behaviour

Contact

Contact the supervisor for more information.