The Challenge
The Digital Literacy program was co-designed with Subject Matter Experts from Technology and Digital Programs (TDP) within Services Australia and QUT Faculty of Science and offered to all TDP staff.
Three modules were developed and delivered via Microsoft Teams Live platform:
- Fundamentals of Cloud,
- Fundamentals of Data, and
- Fundamentals of Cyber.
The primary focus was to build a shared language and understanding of foundation-level concepts relating to primary digital concepts across the agency.
The learning needed to be contextual to the Services Australia environment and available for TDP staff in modular formats and able to be accessed on demand, providing opportunities for TDP staff to develop their capability in line with established work routines and individual preferences.
The Client
The Digital Literacy program was co-designed with QUT Faculty of Science and offered to all Australian Public Service staff and contractors.
The Solution
To ensure workplace relevance and rapid transfer of learning, a cross-organisational co-design team was formed with learning experts from both Services Australia TDP Group and QUT Faculty of Science.
Sessions were facilitated by industry leaders from QUT Faculty of Science using Microsoft Teams functionality. Technology that provided TDP staff with the opportunity to participate by viewing live stream recordings of these sessions, enhancing learning and development access and outcomes across a large and diverse workforce. The co-design team also created handy learning outcome resources for staff to download summarising fundamental concepts and providing internal links to explore on key topics.
The initial launch of the Digital Literacy Webinar Series resulted in participation of 1100 TDP staff during 2021. In 2022, the series was promoted and staff were encouraged to access the initial recordings. A further 800 staff accessed this learning opportunity.
Fantastic session providing something for everyone, independent of cloud experience.
Thank you!
Very informative and well presented, what a wealth of knowledge! Thank you for organising.
- Participant feedback
The Impact
More than 60% of TDP staff have attended at least one session and as a result, this learning resource has now been incorporated into TDP’s Entry Level Program (ELP) induction training.
A collection of Digital Literacy Deep Dive courses have been curated to assist TDP staff to continue to build their skills and knowledge in the concepts of Cloud, Data and Cyber Security.
The Digital Literacy program content is accessible to all TDP staff via the Always Learning Portal. With this exciting program, TDP staff are now better equipped to share a common language and understanding of the agency’s primary digital concepts.