ENN515 Total Quality Management

To grow in the highly competitive global marketplace, organizations must maximize customer value and product quality. Total Quality Management (TQM) advocates the enterprise make optimum use of resources, technology, equipment, and the skills and knowledge of employees, suppliers and customers. Total Quality Management unit provides students with an understanding of the underlying philosophy, theory and practice of modern day quality management process. Quality Management has evolved beyond its roots in statistics and the quality control functions. Many consider TQM to be a framework for "excellent" management. The main themes of TQM are: a data-based approach to problem solving; an emphasis on organisational and behavioural considerations; a customer-oriented market-sensitive approach to designing and delivering both products and services; and finally, a desire and system approach for continual improvement.

Unit information

Unit code: ENN515
Faculty: Faculty of Engineering
School/Discipline: School of Mechanical, Medical and Process Engineering
Study area: Engineering
Credit points: 12

Dates and locations

Teaching period	Dates	Locations
Semester 1, 2025	24 February 2025 - 21 June 2025	Gardens Point

See all available class timetables for this unit

Fees

Commonwealth supported place (CSP) student contribution amount: 2025: $1,164
Domestic fee-paying student fee: 2025: $4,044
International student fee (excluding study abroad students): 2025: $5,652

Guide to fees

Commonwealth supported place (CSP) student contribution amount

For Australian citizens, permanent visa holders and permanent humanitarian visa holders, and New Zealand citizens who study this unit:

as part of a QUT course and are eligible for a Commonwealth supported place (CSP)
as a cross-institutional student who has a Commonwealth supported place at their home university.

Domestic fee-paying student fee

For Australian citizens, permanent visa holders and permanent humanitarian visa holders, and New Zealand citizens, who study this unit:

as part of a QUT course and are not eligible for a Commonwealth supported place (CSP)
as a cross-institutional student who does not have a Commonwealth supported place at their home university
as a single-unit study student.

International student fee

For international students who study this unit:

as part of a QUT course
as a cross-institutional student.

Previous study requirements

Prerequisites: EGH404 or entry to (BN87 or BQ87 or EN55 or EN54 or EN74 or EN77 or PH80 or PH71 or PM20 or PV21)
Equivalents: ENQ515

Guide to previous study requirements

Prerequisites: To enrol in this unit, you must have completed these prerequisite units (or have credit, advanced standing or exemption for them), or be able to demonstrate that you have equivalent background knowledge.
Anti-requisites: You can’t enrol in this unit if you have completed any of these anti-requisite units.
Co-requisites: To enrol in this unit, you must have already completed these co-requisite units, or you must enrol in them at the same time.
Equivalents: You can’t enrol in this unit if you have completed any of these equivalent units.
Assumed knowledge: We assume that you have a minimum level of knowledge in certain areas before you start this unit.

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Single-unit study

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Cross-institutional study

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Unit outlines

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Offer of some units is subject to viability, and information in these Unit Outlines is subject to change prior to commencement of the teaching period.